Shipping policy

Shipping Policy

Last updated: June 1, 2026

This Shipping Policy applies to all purchases made on kangarovo.shop and outlines our order processing, shipping, and delivery practices.

Order Processing Time

All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and public holidays).

"Processing time" refers to the period between order confirmation and shipment dispatch from our fulfillment facility.

Shipping Time & Delivery Estimates

We currently ship to customers within the United States and selected international destinations.

Shipping Origin: Orders are dispatched from our fulfillment centers and partner warehouses.
Estimated Shipping Time: Once your order has been shipped, estimated delivery times are:
- United States: 5–10 business days
- International Orders: 7–15 business days
Total Delivery Time: The estimated total delivery time, including processing and shipping, is approximately:
- United States: 6–13 business days
- International Orders: 8–18 business days

Please note that delivery times are estimates and may vary depending on destination and carrier conditions.

Shipping Cost

We offer Free Shipping on all eligible orders unless otherwise stated at checkout. No additional handling or delivery fees are charged by us.

Tax Information

Customs Duties & Taxes

International orders may be subject to customs duties, VAT, GST, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer. We are not responsible for delays caused by customs processing.

Shipping Locations

We currently ship to the United States and selected international countries supported at checkout. If your shipping destination is unavailable during checkout, please contact our support team for assistance.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link. Tracking information may take up to 48 hours to update after shipment.

Delays

Delivery times are estimated and may be affected by factors beyond our control, including:

Customs clearance delays
Severe weather conditions
Carrier service interruptions
High seasonal demand

We appreciate your patience and understanding in the event of unexpected shipping delays.

Lost or Stolen Packages

kangarovo.shop is not responsible for lost or stolen packages confirmed as delivered to the shipping address provided by the customer. Please ensure your shipping information is accurate before placing an order.